We're Listening to what you say...
At Ohio CAT, continuous improvement is part of our culture. We're listening to our customers and using their feedback to improve our customer service processes.
Measuring Satisfaction and the Net Promoter®
Since 2007 Ohio CAT has been surveying customers to determine their likelihood of recommending Ohio CAT to others. This metric, called the Net Promoter Score (NPS©), was developed by Frederick Reichfeld and Satmetrix Sytems and allows a company to understand customer satisfaction. Ultimately NPS measures satisfaction and loyalty by asking customers how likely they are to recommend us to others. It also serves as an effective feedback mechanism to analyze current processes and identify where opportunities exist.
What does this mean to our customers?
Ohio CAT understands that customers have a choice in who they do business with. Good companies listen to their customers, value their feedback, and are motivated to deliver exceptional customer service. We’re listening to your feedback and learning from what you’re telling us. We’re taking action from what you’ve told us about our performance. Service excellence is critical to our business and our high NPS scores show our customers that we’re responding and exceeding their expectations. If your current equipment provider isn’t meeting your expectations, give us a call today and we’ll show you the difference.
