EQUIPMENT DIVISION

Parts & Service

Ohio CAT Product Support : Service Excellence

General Service
With 300 trained and experienced service technicians at our ten Full Service locations, Ohio CAT stands ready to meet all your equipment needs.  Be it our comprehensive Customer Support Agreements to our overall Parts and Service capabilities Ohio CAT's Product Support services are prepared to service your equipment needs with an ever changing market.  See below for detail for all our service offerings and give us a call.

 • Parts Drop 
 • 24/7 Ordering at the Parts Store 
 • Used Parts 
 • Maintenance Supplies

Equipment Service
With 300 trained and experienced service technicians at our ten Full Service locations, Ohio CAT stands ready to meet all your equipment needs.  Be it our comprehensive Customer Support Agreements to our overall Parts and Service capabilities Ohio CAT's Product Support services are prepared to service your equipment needs with an ever changing market.

Field Services
Specially trained and highly qualified field technicians are available 24 hours a day for emergency repairs.  Ohio CAT has 115 fully equipped service trucks with cranes, air compressors, diagnostic and repair tooling for accurate troubleshooting and fast on site repairs.

Tooling and Technical Data
Diagnostic and special tooling is utilized to troubleshoot and check repairs.  A complete library of service information is continually updated to provide the latest factory improvements and service procedures.

Product Support Representatives
Ohio CAT has 17 highly trained Product Support Representatives traveling Ohio CAT's territory providing consultation for parts, repair options and programs that best fit individual needs and reduce operating costs.

Repair Options
When a warning sign signals a potential problem, Ohio CAT has diagnostic and repair options that help you make an informed decision at known costs.

  • Drive Train
    Our drive train repair options include routine preventive maintenance, and before failure
    overhauls on transmissions, torque converters, final drives, differentials, 
    and brakes.
  • Engine
    Our engine repair options are designed to reduce cost and downtime by repairing before
    failure.  Many models can be overhauled either in-frame or out-of-frame, depending on the  
    extent of the repair required.  They are supported by Caterpillar's remanufactucred components program and parts reusability guidelines.

Technical Analysis
Technical Analysis is a machine inspection program that helps spot minor problems before they can become major repairs.  Technical Analysis are complete and thorough, yet can be performed quickly and easily in the shop or field.

Fluid Analysis / SOS
Scheduled OIl Sampling identifies abnormal wear on specific components by determining the amounts of various wear particles in the oil.  Other tests measure viscosity and detect fuel, water, and anti-freeze dilution.

Customer Service Agreements
Customer Support Agreements(CSA) helps our customers achieve the lowest owning and operating costs throughout the life of machine ownership.  A CSA can be any agreement between Ohio CAT and you, our customer, to support your operation.  Common types of agreements include Inspection Agreements, Preventive or Planned Maintenance Agreements, Custom Hydraulic Service, or Total Maintenance & Repair Agreements.  With a fleet of 10 Specialized Lube Trucks and Centralized scheduling and dispatching Ohio CAT is prepared to support all your maintenance needs.

CAT Certified Machine Rebuild
Many times an older machine contains a second life waiting to be revived.  Our shops can provide a frame-up rebuild that starts with a thorough inspection and ends with a like new machine with a new machine warranty, for a fraction of the price of new.

Custom Track Service
Ohio CAT's Custom Track Service(CTS) is designed specifically for track-type machine owners.  CTS inspections include a complete inspection with a report advising when maintenance should be performed.  To speed undercarriage repair, Ohio CAT has exchange rollers and idlers available for select models as well as a complete inventory of new undercarriage components.

Maintenance and Operator Training
Ohio CAT offers maintenance and operator training to keep operating costs down.  These programs will help you analyze your maintenance and operating practices and identify procedures that result in improved efficiency and machine availability.

Equipment Management Systems: VisionLink
Through Caterpillar software programs, Ohio CAT offers a wide variety of equipment management systems to help you better manage your business.  From analyzing your equipment investments to scheduling your preventative maintenance, these programs are designed to help you manage your equipment in the most efficient and profitable manner.

Complete Hydraulic Service
Complete Hydraulic Service repairs hydraulic cylinders, pumps, motors and valves for Cat and Non Cat mobile and earthmoving equipment as well as industrial components.  Each unit is tested to assure it meets original factory specifications.  Complete Hydraulic Service offers 24/7 coverage, no charge for pick-up, delivery and inspection.  We also offer mobile line boring and extensive in-house welding and machining capabilities including repair of equalizer bars, pivot shafts, final drive hubs, etc.

Rental Services
Ohio CAT maintains one of the largest rental fleets in Ohio.  From crawler tractors to loader backhoes, generator sets to light plants, "think of us first" for your short and long term rental needs.